FAQ


What is your current processing time? When will my order ship?

* CURRENT PROCESSING TIME - 1-2 BUSINESS DAYS

Do you offer rush orders?

Yes! When you check out you can purchase the rush order shipping option. When you purchase rush order I will get your order out by the next business day. Rush order pays for me to be able to drive your package to the post office. Message me to know for sure what time your package will ship out.

What is USPS's Shipping time?

* 1ST CLASS SHIPPING - usually takes between 3-7 business days
* PRIORITY SHIPPING - usually takes between 1-5 business days
*EXPRESS SHIPPING- is guaranteed to take 1-2 business days 
--- if you purchase express shipping and your item arrives 2 days after your order is SHIPPED you are eligible to file a claim through USPS for a full refund ---

* Around holidays please expect a few extra days for shipping

Do you offer priority express shipping / overnight shipping?

Yes we do! You can upgrade your shipping during checkout!
* EXPRESS SHIPPING OPTION - available at check out. Includes insurance up to $100.00, delivery confirmation & tracking number.

Do you offer refunds?

If for any reason you are not 100% satisfied with your purchase please contact me ASAP and I will gladly refund you or exchange an item to make you happy. Please contact me with any issues and i will do my best to work out a solution.

CONTACT TIME- must contact me within 7 days of delivery of order.

RETURN TIME- Return item must be post marked within 7 days of contacting me.

Refund- Please allow 3-5 business days for an issued refund less shipping cost. This is after I have received the returned item. 

* When contacting me about returns please include:
- your order number for reference. 
-Name of purchaser

*Customer is responsible to pay for return shipping

* Returns are subject to a 20% restocking fee.

Do you offer discounts?

Yes I do! Here are 4 current discount we are offering!

1st- Free shipping ( UNITED STATES ONLY) on orders $30 or more use coupon code "FREESHIPPING30"

2nd- Follow us on facebook or instagram for a 1 time coupon for 10% off. Message us to get the coupon after you follow us!

3rd- If you have a professional picture that shows our product well I can offer a coupon on your next purchase. Message me for more information.

4th- If you are buying in a large bulk I do offer a discount as well!

Custom and personalized orders

YES!! We love making custom orders. Please convo me and I will start working on your custom order!

Foreign shipping

We do ship to foreign countries! Tracking is not available once it leaves the United States. If you would like to have tracking please contact me and we can include that in your order. 
Shipping time varies depending on which country you live in. Please allow 6-8 weeks for shipping time.

My package says delivered but I haven't received it. What do I do?

* Please call your local post office with your tracking number
*Ask your neighbors if they have seen your order
*Check with any one else living in your household if they picked up your package
*Message me if you still have not been able to locate your package

Custom and personalized orders

If you need to have an order by a certain date please purchase the EXPRESS SHIPPING. Express shipping is guaranteed by USPS. All shipping times are approximate.